Privacy policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the European Wine Cellars website or while conducting business with us in person or via email or telephone. The types of personal information collected are:

• Name
• Delivery address
• Email address
• Phone numbers (optional, not required)
• Purchase history
• Anonymous search query data
• Anonymous data about your computer's operating system, web browser, screen resolution, and display color depth via third-party analytics software.

Note: We do not store any credit card information. It is passed on to a payment processor securely and then discarded immediately.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We do not have any advertising on our site, and so do not provide any kind of information about you or your activity on the site to any advertisers.

We provide delivery address details to Australia Post securely via the eParcel merchant service.

We may use anonymous "analytical" data such as traffic sources, popular content, and search engine keywords to optimise the site for the best functionality & user experience.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, as no part of our website is structured to attract anyone under 18.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us via email or phone. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error, or through the features provided by the My Account members dashboard where members are able to log in and update their delivery address details and view their order history.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (02) 9550 1245 or send us an email at .